Discover Ketchikan
A local booking agency with local knowledge to help you have the best port call of your cruise.
Discover Ketchikan
Refund Policy
Full refunds are available when:
- It is more than 14 days prior to your excursion.
- Our company cancels your tour for any reason.
- Your ship changes its port call and no tour is available during your new port call.
Partial (50%) refunds are available when:
- It is more than 24 hours prior to your excursion.
- Your ship changes its port call and you refuse the option to attend a tour that fits within your new port call.
Refunds are not available when:
- It is less than 24 hours prior to your excursion.
- You elect to not attend your tour or fail to arrive at the selected time.
We recognize that every situation is unique.
Please read through these scenarios to find out if you’re eligible for a refund.
Our ship changed its port time, and we have another excursion booked that prevents us from attending our rescheduled Discover Ketchikan tour.
In this situation, our team will reach out to the other excursion’s operator and attempt to fit both tours into your new port call timeframe. If that is not possible, you are eligible for a full refund.
We cannot attend the excursion because our ship has canceled its port call in Ketchikan.
In this situation, you’ll receive a full refund. If you’re not visiting Ketchikan, we’re not charging you for something that only happens here.
We missed our tour because we weren’t able to get to the excursion check in location in time.
In this situation, there are a couple factors that will come into play.
If your ship’s arrival was delayed and that prevented you from reaching the tour, we’ll provide a full refund.
If your party is booked on another excursion with our company and delays involving that excursion prevent you from reaching the check in location in time, you are eligible for a full refund.
If your party was on shore and failed to reach the check in location in time, you are not eligible for a refund.
We want to book another excursion instead of the excursion we originally booked.
In this situation, if the new excursion is within our company, you can change your booking any time more than 3 days prior to your excursion. If the new excursion is with a separate company, the standard refund policy will apply.
Please note that changes to ship schedules must be verified by our team and Cruise
Line Agencies of Alaska in order to be considered valid justification for refunds.
Not seeing a scenario that matches your situation?